Cancellation & Refund Policy


www.wagandlove.com believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy. We aspire to offer the Best Quality and Highest Value for money Natural Holistic Grain Free Dog Food Online in India.

How do I cancel an order on www.wagandlove.com?

If unfortunately you have to cancel an order on www.wagandlove.com, please do so within 24 hours of placing the order.

For outright cancellations by you:

-     If you cancel your order before your Wag & Love product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

-    If you received the Wag & Love product, it will be eligible for replacement, only in cases where there are defects found with the Wag & Love product.

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy

In case of complaints regarding Wag & Love products, contact customer support at Wag & Love

Wag & Love or Wag and Love or www.wagandlove.com aspires to offer the Best Quality and Highest Value for money Natural Holistic Grain Free Dog Food Online in India. If you think, you have received the Wag & Love or Wag and Love product in a bad condition or if the Wag & Love or Wag and Love  packaging is tampered with or damaged before delivery, please refuse to accept the Wag and Love package and return the Wag & Love package to the delivery person. Also, please call our Wag and Love customer care at 7432802286 or email us at jyoti@pawsitivepets.in mentioning your Wag & Love Order ID. We will personally ensure that a brand new replacement for Wag and Love is issued to you with no additional cost. Please make sure that the original Wag and Love product tag and packing is intact when you send us the Wag & Love product back. Wag & Love or Wag and Love aspires to offer the Best Quality and Highest Value for money Natural Holistic Grain Free Dog Food Online in India.

Apart from condition reserved herein above, the following Wag and Love products shall not be eligible for return or replacement, viz:

• Any Wag and Love product that exhibits physical damage to the box or to the product;

• Any Wag & Love product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any Wag and Love product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

• Any Wag & Love product from which the UPC (Universal Product Code) has been removed from its original packaging.